1. Introduction
Welcome to Metromates Solutions (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.metromates.in.
By accessing or using the Site, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.
2. Information We Collect
We may collect the following types of personal and usage data:
- Information you provide us directly: When you use the contact form or other interactive features on our Site, you may provide your name, email address, phone number, and any message or inquiry details.
- Usage information: We may automatically collect certain technical information such as your IP address, browser type, device type, operating system, referring URLs, pages viewed, time and date of visits, and time spent on pages.
- Cookies and tracking technologies: We may use cookies, web beacons, or similar tracking technologies to enhance your browsing experience, remember preferences, and collect analytics on how our Site is used.
3. How We Use Your Information
We use the information we collect for purposes including:
- Responding to inquiries: To respond to your messages, queries, or requests that you submit through the contact form or other communication channels on our Site.
- Operating and improving our website: To operate, maintain, and improve the design, functionality, and performance of the Site.
- Analytics and insights: To analyze how users interact with our Site and to gather aggregated statistics for internal analytics and service improvement.
- Marketing communications (where applicable): If we offer newsletters or promotional communications and you choose to opt in, we may use your contact details to send such communications. You can opt out at any time.
4. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Third-party service providers: We may share information with trusted third parties that perform services on our behalf, such as website hosting, analytics, or maintenance. These providers are authorized to use your information only as necessary to provide services to us.
- Legal obligations and protection: We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to comply with legal obligations, respond to valid legal process, protect and defend our rights or property, or protect the safety of users or the public.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards intended to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures may include secure servers, limited access controls, and encryption technologies where appropriate.
However, please note that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, such as responding to your queries or complying with legal, accounting, or reporting requirements.
Once your information is no longer needed for these purposes, we will take reasonable steps to securely delete, anonymize, or otherwise render it unusable.
7. Your Rights
Depending on applicable law, you may have certain rights regarding your personal information, which can include:
- Right of access: The right to request a copy of the personal data we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete personal data.
- Right to erasure: The right to request deletion of your personal data, subject to legal or legitimate business grounds for retaining it.
- Right to withdraw consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, you may contact us using the details provided in the Contact Us section below.
8. Cookies
We use cookies and similar technologies to support key features on our Site and to help us understand how it is used.
- Essential cookies: Enable core functionalities of the Site and are necessary for the Site to function properly.
- Analytics cookies: Help us analyze how visitors use the Site so we can measure and improve performance.
You can control and manage cookies through your browser settings. If you choose to block or delete cookies, some features of the Site may not function as intended.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:
Email: info@metromates.in
Address: Metromates Solutions,
No. 17/9A, 19th Street, BV Nagar, Nanganallur, Chennai 600 061